Faq

We are a Turkish travel agency, which means we have in-depth knowledge of Turkey, allowing us to offer the best services tailored to your budget. Our central offices are located in Turkey, so you won't have to worry about anything during your trip as you will have our constant assistance. Furthermore, you can count on our full support to resolve any unforeseen event that may arise during your trip, allowing us to quickly offer an effective solution.

All our representatives, guides, and vehicles will display a sign with the logo and name of the Nuevo Estambul Agency.

• At Ataturk Airport, our agent will carry a sign with the code M55.
• At Sabiha Gokçen Airport in Istanbul, they will carry a sign with the code 3E.
• At all other Airports, the sign will have the client's name written on it.

We provide all services in Turkey, including transportation. Our itineraries detail the included services in the price, which cover both ground transportation and domestic flights. All road transfers are carried out in a private Deluxe Minivan with a driver for each reservation. Flights will be on regular lines in economy class.

To make a reservation for the private tour, 40% of the total amount is paid (via credit card or bank transfer). The remaining balance is to be paid at our office once you arrive in Turkey, either in cash or by credit card.

For the reservation payment by credit card, we will send you a secure payment link to our website after the itinerary you wish to undertake has been finalized. If you make the reservation with sufficient advance notice, you may pay the reservation deposit by bank transfer; we will provide you with the agency's bank details so you can complete the transaction.

You will have your room available from 14:00 (2:00 PM) on the reserved day. You must vacate the room before 12:00 (12:00 PM / Noon) on the day you leave the Hotel, or the Hotel may charge you for an extra night.

If your flight arrives in Istanbul in the early morning (before 14:00), it will be necessary to reserve the room starting from the previous day. This way, the room will be available upon your arrival, and you can occupy it as soon as you reach the Hotel. Otherwise, the room will not be available until 14:00. We will notify the Hotel of your arrival time so that they have everything prepared.

Check-In from 2:00 PM / Check-Out by 12:00 PM (Noon)

If you need it, you can check with the reception to leave your luggage in the hotel's storage room.